Sunday, June 29, 2014

Card Fees

Mine Host's mobile phone rings.  His number is a state secret, thus the caller is likely quite important.

The caller is actually some cute salesgirl for some life insurance company connected to American Express.

The cute voiced girl blunders onward with the sales pitch.

She misses the verbal clue from Mine Host that he is not happy with the call, but is prepared to listen.

She drones on, Mine Host tunes out.  Eventually she gets to the part where Mine Host has to verbally agree to her charging money to his American Express card.

He says "No".

Mine Host calculates that she has taken up Seven minutes of his time.

He informs her that he will divert to a competitor's card the next several thousand dollars that his customers wish to put onto their American Express card.

Waste Seven minutes of Mine Host's time, have several thousand dollars diverted to Visa or Mastercard.

Something for American Express to think about.


Sandi said...

Mine host always seems to the most effective way of dealing with such situations right there, on the spot.
He should start a side business in running tutorials for people like me who only think of such a response long after the event.

Skeeter said...

Not that it needs saying but seeing my favourite, Laphroaig, on the top shelf confirms you as a publican of great discernment.

Skeeter said...

...and that comment would make more sense if it had been left on the The Top Shelf post.

Mine Host said...

The careful viewer may have noticed that it isn't just plain old Laphroaig either, it is the 18 yo

Thank you Skeeter. Perhaps you have noticed in other posts the quality of wine we stock, etc etc.