Sunday, August 18, 2013

Can't tell Daylight from Dark

A depressingly common theme is the inability of (some members of) the general public to recall very recent events and movements in their daily life.

Specifically, which pub they were in last night, this morning, or even ten minutes ago.

Many times has Mine Host's time and patience been wasted by a person angrily demanding replacement or refund (or something) for defective liquor that "was bought from your pub mate" - this often despite a price tag or some other label clearly showing the name of another pub.

When this is pointed out, the complainant will become angry, defensive, and (to cut a long story short) mystified how the other pub's name got there ".... coz I know I got it from your place mate".

Finally they wander off, believing they've been had by Mine Host, but unable to figure out how.

This happens only with dim-witted bogans and Kath & Kim types?  Think again.

Think that well critiqued & properly constructed online reviews for hotels are left by sophisticated white collar types who are smart enough to at least know which hotel/resort they stayed at?  Think again.

At the online customer review site Trip Advisor, two of the reviews of the Wayside Tavern are clearly and obviously intended for another business.

These two reviews go into detail of the building, the layout, method of construction, materials used, and lots of other things that are a dead giveaway.

Yep!  Some people are so stupid that they leave a trip advisor review on the page of the wrong business.

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As can be easily guessed, both of these reviews are very negative.  If anyone has the faintest idea how to get Trip Advisor to remove (or move) these reviews, it would be gratefully received.

4 comments:

Michael Baker said...

Usually sites like those have a way to contest the review - often on the page itself.

Michael Baker said...

Yep. I just checked the site. Here's a good start: http://www.tripadvisor.com.au/help

missred said...

I have also seen the businesses respond directly to the commenter.

Mine Host said...

Dealing with Trip Advisor is nowhere near as easy as dealing with, say, Mars.