The business email has stopped working.
It transpires the email address has been closed.
"It was closed sir, because you requested it be closed."
The email address has irretrievably gone into "quarantine" & will be not be available for Seven years.
Not happy with this, I demand the reinstatement of the email address.
"Sir, all calls to this centre are recorded for coaching & training purposes, your call to request the closing of that email address will have been recorded, if you escalate a complaint that recording will be produced."
I escalate a complaint. No recording is ever produced. (Gee, wonder why not?)
I quite naturally want the scalp of the clerk who killed my email address. However Bigpond (the ISP) are rude & defensive.
Next stop for me: The Telecommunications Industry Ombudsman.
The TIO requests me to first try to sort it out with the person about whom I am complaining.
Hmmm.... (After that)......
The TIO says that since I cannot sort it out with Bigpond, then there is nothing that can be done.
(Why do we bother to fund a Telecommunications Industry Ombudsman?)
You couldn't make it up!